Returns & Refunds Policy

Last updated: 04/01/2026

At CultureBears, all sales are considered final. We do not accept returns or offer refunds as standard.

No Returns

We do not accept returns for change of mind, unwanted items, or incorrect orders placed by the customer. Please review product details carefully before purchasing.

Refunds

Refunds are only considered in cases where:

  • The item arrives faulty, damaged, or not as described

  • There is a clear issue caused by us or during delivery

Any refund requests must be submitted within 14 days of delivery and are assessed on a case-by-case basis. Approval of a refund is at our discretion.

We may request evidence such as photos or videos before making a decision.

Non-Refundable Items

The following are non-refundable:

  • Items with no fault or defect

  • Items damaged after delivery

  • Items returned without approval

  • Personalised or customised items (if applicable)

Legal Rights

This policy does not affect your statutory rights under UK consumer law. If an item is faulty or not as described, you may be entitled to a refund or replacement.