Terms & Conditions

Last updated: 04/01/2026

Welcome to CultureBears. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

CultureBears is an online store selling decorative and collectible teddy bears.

2. Use of Our Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• You will not use our website for any unlawful or unauthorised purpose.

• All information you provide is accurate and up to date.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products & Descriptions

We make every effort to display our products accurately. However:

• Colours may vary slightly due to screen settings.

• All products are subject to availability.

• We reserve the right to modify or discontinue products at any time without notice.

Our teddy bears are intended for decorative and collectible purposes unless stated otherwise.

4. Prices & Payments

• All prices are listed in GBP (£) unless stated otherwise.

• Prices may change without notice.

• Payments are processed securely through Shopify-approved payment providers.

We are not responsible for any additional bank or card provider fees.

5. Orders & Acceptance

An order is only confirmed once payment has been successfully processed and you receive an order confirmation email. We reserve the right to cancel or refuse any order, including in cases of suspected fraud or errors in pricing or product information.

6. Shipping

• Shipping times are estimates and may vary.

• We are not responsible for delays caused by couriers, customs, or events outside our control.

• Risk passes to you once the order has been delivered.

7. Returns & Refunds

Our returns policy is outlined separately on our Returns Policy page.
If no separate page exists, returns must comply with UK consumer law.

Personalised or customised items may not be eligible for return unless faulty.

8. Intellectual Property

All content on this website, including images, logos, text, and designs, is the property of CultureBears and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, CultureBears shall not be liable for:

• Any indirect or consequential losses

• Loss of profits, data, or business

• Any damages arising from use of our website or products

Nothing in these terms limits your statutory rights under UK law.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.